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In a pinch, Waymo relies on cops and firefighters to move its robotaxis.
The company has a roadside assistance team that it dispatches to move vehicles when they get trapped. But sometimes Waymo needs emergency responders to actually get behind the wheel. TechCrunch got the 911 dispatches and incident reports from California:
“Highway patrol turned everyone around, but unfortunately our car is not able to turn around,” one of Waymo’s remote assistance workers told an area 911 dispatcher, according to a recording obtained by TechCrunch in a public records request. The employee wanted officers on the scene to drive the robotaxi away, and to arrange transportation for the passenger inside.
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